Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@awadsilver.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@awadsilver.net.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@awadsilver.net.

Return & Refund Policy – Awad Silver

 


At Awad Silver, we value our customers and aim to provide a safe and satisfying shopping experience. Our return and refund policy ensures transparency, fairness, and trust when shopping on our website www.awadsilver.com.


 

Return & Exchange Period

 

 

  • You may request a return or exchange within 7 days from the date of receiving your order.

  • After 7 days, unfortunately, we cannot accept any return or exchange requests.

 


 

Conditions for Return or Exchange

 

 

  1. The item must be unused, unworn, and in its original condition with all packaging and accessories intact.

  2. Customized or personalized items (such as engraved names, dates, or special designs) are non-returnable and non-refundable, unless the item has a manufacturing defect or an error caused by us.

  3. Proof of purchase (invoice or receipt) must be provided with the return request.

  4. Items damaged due to misuse, scratches, or breakage caused after delivery will not be eligible for return.

 


 

How to Request a Return or Exchange

 

 

  1. Contact our customer support team via email or WhatsApp within the 7-day period.

  2. Provide your order number and a clear photo of the item you wish to return or exchange.

  3. Once your request is reviewed, we will confirm the return/exchange and share shipping instructions.

 


 

Shipping Costs

 

 

  • If the return/exchange is due to our error (wrong item sent or defective product), Awad Silver will cover all shipping costs.

  • If the return/exchange is due to a change of mind or customer preference, the customer will be responsible for shipping costs (both ways).

 


 

Refund Policy

 

 

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 7–14 business days, depending on your bank or payment provider.

  • Shipping fees (if applicable) are non-refundable.

 


 

Exceptions

 

 

  • Sale or discounted items may not be eligible for return/refund unless defective.

  • Personalized jewelry or engraved products cannot be returned unless there is a manufacturing fault or error from our side.

 

 

 

🔒 With this policy, we aim to give you a safe, fair, and transparent shopping experience while ensuring the highest quality of our products.