Terms of Service – Awad Silver

 

Welcome to Awad Silver. By accessing or using our website www.awadsilver.com, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.

 

1. General Use

 

 

• This website is owned and operated by Awad Silver Jewellery Trading L.L.C.

• By purchasing from our store, you acknowledge that you are at least 18 years old or have parental/guardian consent.

• We reserve the right to update, modify, or change these terms at any time without prior notice.

 

 

2. Products & Services

 

 

• All items displayed on our website are described and photographed as accurately as possible. However, slight variations in size, weight, or color may occur due to the handmade nature of some products.

• Customized or personalized products (such as engravings, names, or dates) are made specifically for you and are not eligible for return, unless defective.

 

 

3. Pricing & Payments

 

 

• All prices listed are in AED (United Arab Emirates Dirhams), unless otherwise stated.

• We accept payments through secure gateways including debit/credit cards and installment partners (such as Tabby & Tamara, where available).

• Awad Silver reserves the right to adjust prices, promotions, or product availability at any time without prior notice.

 

 

4. Shipping & Delivery

 

 

• Orders are processed and shipped within the time frame specified at checkout.

• Delivery times may vary depending on the destination and courier service. Awad Silver is not liable for delays caused by customs, courier companies, or force majeure events.

• Customers are responsible for providing accurate shipping information. Incorrect details may result in additional charges or delays.

 

 

5. Returns & Refunds

 

 

• Our return and refund policy is valid for 7 days from the date of receiving your order.

• To review our full return/refund policy, please visit Return & Refund Policy.

 

 

6. Intellectual Property

 

 

• All content on this website, including logos, designs, images, and text, are the property of Awad Silver and are protected by copyright and trademark laws.

• You may not reproduce, distribute, or use any of our content for commercial purposes without prior written consent.

 

 

7. Limitation of Liability

 

 

• Awad Silver shall not be held responsible for any direct, indirect, or incidental damages resulting from the use of our website, products, or services.

• We do not guarantee that our website will be error-free, uninterrupted, or free from viruses or harmful components.

 

 

8. Governing Law

 

 

• These Terms of Service are governed by and construed under the laws of the United Arab Emirates.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

 

 

9. Contact Information

 

For inquiries regarding these Terms of Service, you can reach us at:

📧 Email: info@awadsilver.com

📞 Phone/WhatsApp: +971-542477754